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Topics covered in The Management BibleJust about everything you need to know about climbing the ladder to success or helping someone else on his or her journey.Chock-full of information about managing and working with other people — There are scores of topics about building and maintaining working relationships, hiring and firing, communicating with others, managing conflicts, and other staff-related issues. Essential advice to help you manage your organisation more effectively — from articulating a vision, to managing projects and implementing change. Learn how to write a mission statement, provide quality customer service, develop policy, boost flagging morale, handle bullying, sell online, crime-proof your workplace, get the image you want for your company… As well, you’ll soon understand the basics of Six Sigma, emotional intelligence, TQM, whistleblowing, enterprise bargaining, reengineering, empowerment, benchmarking, and much more. |
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